Terms and Conditions

Ocean Tarkari is a direct-to-consumer vegetable retail business operating through oceantarkari.com and oceantarkari.com.np. We source fresh vegetables from local dealers and sell them directly to you. We are the seller of record for every item listed on our platform. We are not a marketplace.

These Terms comply with Nepal's E-Commerce Act, 2081 (2025) and the Consumer Protection Act, 2075. Where any conflict exists between these Terms and applicable Nepalese law, the law prevails.

To place an order you must register an account and provide accurate, current information. You are responsible for:

• Maintaining the confidentiality of your password and account credentials.
• All activities carried out under your account, whether authorised by you or not.
• Notifying us immediately at support@oceantarkari.com if you suspect unauthorised access.
• Keeping your name, phone number, and delivery address up to date.

You must be at least 18 years of age to register. Minors may use the platform only under direct parental or guardian supervision.

We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent activity.

All products listed are fresh vegetables and perishable agricultural produce. We make reasonable efforts to ensure:

• Product images, names, and descriptions are as accurate as possible.
• Prices are displayed in Nepalese Rupees (NPR) and include all applicable taxes unless otherwise stated.
• Pricing and availability may change without prior notice due to the seasonal and perishable nature of produce.

Weight disclosure: Listed weights are net weights before packaging. Minor variations of up to ±5% may occur due to natural produce characteristics. You will not be charged for any shortfall beyond this tolerance.

If a pricing error occurs, we will contact you before processing your order. We reserve the right to cancel orders placed at clearly incorrect prices.

Contract formation: Your order is an offer to purchase. A binding contract is formed only when we send you a confirmed order notification by email or SMS.

Accepted payment methods:

• Cash on Delivery (COD)
• eSewa, Khalti, and other NRB-licensed digital wallets
• Bank transfer (for bulk orders by prior arrangement)

Prepaid orders must be paid in full before goods are dispatched. We do not store payment card details on our servers. All digital payments are processed by NRB-licensed third-party payment gateways.

Order modification: You may modify or cancel an order within 1 hour of placement, provided preparation has not commenced. Contact us at support@oceantarkari.com immediately.

Service areas: We deliver within designated zones shown at checkout. Delivery outside listed areas is not available.

Timelines: We aim to deliver within the slot you choose at checkout. Estimates are not guaranteed and may vary due to weather, traffic, or events beyond our control.

Delivery charges: Any applicable fee is displayed at checkout before confirmation. Free delivery thresholds, where offered, are shown on the product page.

Risk transfer: Risk of loss passes to you upon delivery at your specified address. If you are absent, we may leave goods with another person at the premises or reschedule. We are not liable for spoilage caused by delayed collection after a successful delivery attempt.

Failed deliveries: If delivery fails due to an incorrect address or inaccessible location provided by you, re-delivery charges may apply.

By using our platform, you agree not to:

• Provide false, inaccurate, or misleading personal or delivery information.
• Use the platform for any unlawful purpose under the laws of Nepal.
• Attempt to access, tamper with, or disrupt our systems or networks.
• Scrape, copy, or reproduce content from our platform without written permission.
• Engage in fraudulent transactions, including unjustified chargebacks or payment disputes.
• Harass, threaten, or abuse our staff or delivery personnel.
• Place speculative, fictitious, or excessive bulk orders beyond normal household consumption without prior arrangement.
• Use bots or automated tools to browse or place orders on the platform.

Violations may result in immediate account suspension and, where warranted, referral to Nepalese law enforcement authorities.

Our platform is provided on an "as is" basis. We make no warranties, express or implied, regarding:

• Uninterrupted or error-free availability of the website or application.
• Complete accuracy of product images, weights, or descriptions.
• Delivery within estimated timelines due to events beyond our control.

Liability cap: To the maximum extent permitted under Nepalese law, our total liability for any claim arising from a transaction is limited to the amount you paid for that specific order. We are not liable for indirect, incidental, or consequential losses.

Nothing in these Terms limits your statutory rights as a consumer under Nepal's Consumer Protection Act, 2075.

These Terms are governed by and construed in accordance with the laws of the Federal Democratic Republic of Nepal.

Any dispute not resolved through our grievance mechanism is subject to the exclusive jurisdiction of the competent courts of Nepal, with venue in Kathmandu.

Both parties agree to attempt good-faith resolution before initiating formal legal proceedings.

We may update these Terms at any time. Material changes will be communicated by a notice on the website homepage and by email to registered account holders. Continued use of the platform after the effective date of any change constitutes acceptance of the updated Terms.

We are required under the E-Commerce Act, 2081 to retain transaction records for a period of 6 years.