Privacy Policy
Legal
How Ocean Tarkari collects, uses, and protects your personal information
Effective: 2025 (2082 BS)
Ocean Tarkari operates oceantarkari.com and oceantarkari.com.np, through which we sell fresh vegetables directly to consumers. This Privacy Policy applies to all personal information collected through our websites, mobile applications, and any interaction you have with us, including when you place an order, create an account, or contact our support team.
Data Controller
We collect information in three ways:
A — Information You Give Us
Information you actively provide when registering or ordering:
B — Information Collected Automatically
When you visit our platform, we automatically collect:
C — Information from Third Parties
We may receive limited information from:
We use the information we collect only for the following purposes:
| Purpose | What we do |
|---|---|
| Order fulfilment | Processing your order, arranging delivery, sending order updates and delivery tracking. |
| Customer communication | Responding to your queries, complaints, and feedback. |
| Account management | Creating and maintaining your account, password resets. |
| Payment processing | Facilitating and verifying payments via our payment partners. |
| Service improvement | Analysing usage data to improve our website and product offerings. |
| Marketing (optional) | Sending promotions or newsletters only if you have opted in. You may opt out at any time. |
| Legal compliance | Meeting obligations under Nepal's E-Commerce Act, 2081, Consumer Protection Act, 2075, and tax laws. |
| Fraud prevention | Detecting and preventing fraudulent orders, chargebacks, or misuse of our platform. |
We do not use your personal information for any purpose not listed above without your prior consent.
Cookies are small text files stored on your device when you visit our website. They help the site work properly and let us understand how visitors use it. For full details, see our Cookie Policy.
Required for core functions: your shopping cart, login session, and checkout. These cannot be disabled.
Help us understand how visitors use our site. Data is aggregated and anonymous.
Remember your settings such as delivery area so you do not need to re-enter them each visit.
You can manage or delete cookies through your browser settings. Disabling essential cookies will prevent you from placing orders.
🔒 We do not sell your personal data
We share your information only in these limited circumstances:
Recipient
Delivery partners
Data shared
Name, phone number, delivery address
Reason
To fulfil and track your delivery. Bound by confidentiality obligations.
Recipient
Payment processors
Data shared
Transaction reference, order amount
Reason
To process and confirm your payment. Card details go directly to the NRB-licensed gateway, not to us.
Recipient
Government or legal authorities
Data shared
As required by applicable law
Reason
When required by court order, regulatory authority, or Nepalese law.
Recipient
Business transfers
Data shared
Aggregated data only
Reason
In the event of a merger or acquisition. You will be notified in advance.
We implement industry-standard technical and organisational measures to protect your personal information:
Your responsibility: You are responsible for maintaining the confidentiality of your password. Do not share your login credentials with anyone.
Data breach: In the unlikely event of a breach affecting your personal information, we will notify you and the relevant Nepalese authorities in accordance with applicable law.
You have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to correct inaccurate or incomplete information.
Deletion
Request deletion of your account and data, subject to legal retention requirements.
Opt-out of marketing
Unsubscribe from promotional emails at any time via the unsubscribe link or by emailing us.
Data portability
Request your order history and profile data in a readable format.
Withdraw consent
Withdraw consent for optional data uses such as analytics or marketing.
To exercise any of these rights, email privacy@oceantarkari.com or contact our Grievance Officer (Section 8). We will respond within 15 calendar days.
📋 Required under E-Commerce Act, 2081 — Section 33
Grievance Officer
Privacy complaints should be submitted in writing. Include your full name, contact details, and a clear description of your concern.
Our platform is not intended for use by individuals under the age of 18 without direct supervision of a parent or legal guardian.
We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with personal information without parental consent, contact us immediately at privacy@oceantarkari.com and we will delete the information promptly.
By creating an account or placing an order, you confirm that you are at least 18 years of age, or are a parent or guardian acting on behalf of a minor and accepting these terms accordingly.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
Continued use of the platform after the effective date constitutes acceptance of the updated policy.
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