Question 1

How do I place an order?

Accepted Answer

Browse the shop, add items to your cart, then go to Checkout. Fill in your delivery address and confirm. You will receive a confirmation after placing your order.

Question 2

What areas do you deliver to?

Accepted Answer

We currently deliver within Kathmandu Valley. We are expanding to surrounding districts and adding more neighborhoods every month.

Question 3

What are your delivery hours?

Accepted Answer

Deliveries run daily from 6 AM to 8 PM. Orders placed before 2 PM are typically delivered the same day.

Question 4

Is there a minimum order amount?

Accepted Answer

There is no minimum order. However, orders above Rs 499 qualify for free delivery.

Question 5

How do you handle out-of-stock items?

Accepted Answer

Out-of-stock items are shown with a sold-out label and cannot be added to your cart. Stock is updated daily.

Question 6

Can I cancel or change my order?

Accepted Answer

Orders can be cancelled or modified within 30 minutes of placing them by contacting us directly. After that, the order may already be in preparation.

Question 7

What payment methods do you accept?

Accepted Answer

We accept FonePay, eSewa, Khalti, and cash on delivery. More payment options are being added.

Question 8

How fresh are your products?

Accepted Answer

Our vegetables are sourced daily and moved quickly through packing and dispatch so they arrive in top condition.

Question 9

How do I return an item or request a refund?

Accepted Answer

If you receive a damaged or incorrect item, contact us within 24 hours via the Contact page or email. We will arrange a replacement or refund promptly.

Question 10

How do I track my order?

Accepted Answer

After placing an order, you can view its status under My Orders in your account. We also send status updates via email.

Question 11

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes. If you are ordering for a restaurant, hotel, or in bulk quantities, reach out through the Contact page and we will provide a custom quote.

Question 12

How do I update my delivery address?

Accepted Answer

You can update your saved address from the Profile page. Make sure to update it before placing an order.

Frequently Asked Questions

Frequently Asked Questions